Nova (“Nova”, “we”, “us”) is operated by Shubham Maurya, a sole proprietor trading as Nova, of Surat, Gujarat, India. These Terms of Service (the “Terms”) govern your access to and use of the Nova website at joinnova.ai, the Nova web application, and everything we provide through them (together, the “Service”).
By creating an account, starting a trial, or using the Service, you agree to these Terms. If you are agreeing on behalf of a company or other organisation, you confirm you have authority to bind it, and “you” means that organisation.
1. What the Service does
Nova helps you find, qualify and contact potential customers on LinkedIn, and helps you plan and draft content. In practice that means we:
- surface leads that match an ideal-customer profile you define, together with a reason they surfaced;
- connect to your LinkedIn account through our integration partner so that invitations, messages, profile views and post engagement can be sent on your behalf;
- generate draft messages and content using large language models; and
- merge your LinkedIn conversations into a single inbox with reporting.
Nova acts on your instructions and under your account. Every action Nova takes on LinkedIn is an action attributable to you. You remain responsible for it.
2. Beta status
The Service is offered in beta, with a free trial on sign-up. Features may change, be added or be withdrawn; limits may be adjusted; and we may contact you about your usage. We aim to give reasonable notice of material changes, but during beta we cannot promise a fixed feature set.
3. Accounts, workspaces and seats
You need an account to use the Service. You must give accurate registration details, keep your credentials secure, and tell us promptly at hello@joinnova.ai if you believe your account has been compromised. You are responsible for everything done under your account.
Work happens inside a workspace. A workspace owner may invite other members; members can see the workspace's leads, campaigns, conversations and content. If you invite someone, you are responsible for what they do in your workspace.
Plans are priced per seat, and each seat allows a set number of connected LinkedIn accounts. Adding seats or connecting more accounts than your plan permits changes what you pay, as described at checkout and in your billing settings.
You must be at least 18 years old to use the Service.
4. Acceptable use
The Service automates outreach on a platform we do not control, to real people. These rules are not boilerplate — breaking them puts your LinkedIn account, other customers' accounts, and our integrations at risk. You agree that you will not:
- use the Service in breach of the LinkedIn User Agreement or any other third-party terms that apply to an account you connect;
- send unlawful, deceptive, harassing, hateful, defamatory or sexually explicit messages, or impersonate another person or organisation;
- send bulk unsolicited commercial messages in breach of applicable anti-spam or electronic-marketing law, or continue contacting someone after they have asked you to stop;
- connect a LinkedIn account you do not own or are not authorised to operate, or resell access to the Service or share seats with people outside your organisation;
- circumvent, disable or attempt to raise the per-account safety limits, rate limits, warm-up ramps or activity budgets built into the Service;
- upload personal data you have no lawful basis to process, or use the Service to build or sell a general-purpose contact database;
- probe, scrape, reverse engineer, or attempt to derive the source code or models behind the Service, or use it to build a competing product;
- introduce malware, interfere with the Service's operation, or access it by any means other than the interfaces we provide.
We may investigate suspected breaches and may suspend or limit an account, a connected LinkedIn account, or a workspace where we reasonably believe this is necessary to protect people, other customers, our partners, or the Service.
5. LinkedIn and other third-party services
Nova is not affiliated with, endorsed by or sponsored by LinkedIn Corporation. LinkedIn is a third-party platform that sets and enforces its own rules and can change them at any time. We build in per-account activity budgets, human-like pacing and warm-up ramps to reduce risk, but automated activity on LinkedIn always carries risk.
We do not guarantee that your LinkedIn account will not be restricted, limited or banned, and we are not liable for that outcome. If you are not willing to accept that risk, do not connect an account.
The Service also relies on other providers — for LinkedIn connectivity, AI generation, calendar sync, email delivery, storage and payments. Your use of a connected third-party account remains governed by that provider's own terms. We are not responsible for third-party services, and an outage or change at a provider may affect the Service.
6. AI-generated output
Nova drafts messages, posts and research summaries using large language models. That output is generated automatically and can be inaccurate, outdated, biased or misleading. It is a draft, not advice.
You are responsible for reviewing anything Nova drafts before it is sent or published, and for making sure it is accurate, lawful and appropriate. As between you and us, you own the output generated for you, to the extent such output is capable of being owned. Similar or identical output may be generated for other customers.
7. Your data
You retain all rights in the content and data you upload or connect to the Service (“Customer Data”), including your messages, leads and content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Data solely to operate, secure and support the Service for you, and to improve it in an aggregated and de-identified form.
Customer Data often includes personal data about third parties — the leads you contact. For that data you are the controller and we act as your processor, on your instructions. You confirm you have a lawful basis for that processing. How we handle personal data is set out in our Privacy Policy, which forms part of these Terms.
8. Our intellectual property
The Service, including its software, models, prompts, interfaces, documentation, and the Nova name and marks, is owned by us or our licensors and is protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, and nothing more. Feedback you send us may be used freely and without obligation.
9. Trials, fees and billing
New workspaces receive a free trial of 7 days. No payment details are required to start it. When the trial ends, access to paid features stops until you subscribe.
Nova (Shubham Maurya) is the seller of record for your order and appears on your statement. Card processing is carried out by Razorpay Software Private Limited, our payment gateway, whose own terms and privacy notice apply to the payment itself. We never see or store your full card details.
- Subscriptions are billed in advance, monthly or annually, at the price and currency shown at checkout. Prices exclude tax unless stated; applicable GST is added at checkout where required.
- Subscriptions renew automatically for the same period until cancelled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current paid period, and you keep access until then.
- Adding seats mid-period is charged pro rata. Removing seats or downgrading takes effect at the next renewal.
- If a payment fails we may retry it, and we may suspend paid features until it succeeds.
- We may change prices for future periods with at least 30 days' notice before your next renewal. If you do not accept the change, cancel before it takes effect.
Refunds are governed by our Refund Policy, which offers a 14-day money-back guarantee on a first payment.
10. Availability and support
We work to keep the Service available, but we do not commit to a specific uptime level unless we have agreed one with you in writing. Maintenance, third-party outages and events beyond our reasonable control may interrupt the Service. Support is provided by email at hello@joinnova.ai during business days.
11. Suspension and termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms (including section 4), if payment is overdue, if required by law or by a provider we depend on, or if we discontinue the Service. Where circumstances allow, we will give notice and a chance to fix the problem first.
On termination your right to use the Service ends immediately. We will delete or anonymise Customer Data within 90 days, except where we must keep records to comply with a legal obligation. You can request an export before termination by writing to hello@joinnova.ai. Sections 6 to 8 and 12 to 15 survive termination.
12. Disclaimer
To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement or accuracy.
We do not guarantee any particular business result — no number of leads, replies, meetings, connections or revenue. Outreach results depend on your market, your offer, your messaging and factors outside anyone's control. Nothing on our website or in our marketing is a promise of results.
13. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business opportunity, lost goodwill, or loss or corruption of data, however caused.
Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the amounts you paid us for the Service in the twelve months before the event giving rise to the claim, and (b) USD 100.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
14. Indemnity
You will indemnify and hold us harmless against claims, damages, losses and reasonable legal costs brought by a third party and arising from your Customer Data, your use of the Service, your breach of these Terms, or your breach of any law or third-party terms (including LinkedIn's) or the rights of any person you contact through the Service.
15. General
Changes. We may update these Terms. If a change is material we will give notice by email or in the app before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.
Governing law. These Terms are governed by the laws of India, and the parties submit to the exclusive jurisdiction of the courts of India. If you are a consumer, you keep the benefit of any mandatory protections of the law where you live.
Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets.
Entire agreement and severability. These Terms, the Privacy Policy and the Refund Policy are the entire agreement between us about the Service. If a provision is held unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver of it.
16. Contact
Questions about these Terms go to hello@joinnova.ai or +91 7621069675, or write to Shubham Maurya, Surat, Gujarat, India.