LEGAL

Refund Policy

Try Nova free for 7 days. If you subscribe and it is not right for you, ask within 14 days of your first payment and we will refund it in full.

Last updated 30 July 2026

This policy applies to subscriptions to Nova, operated by Shubham Maurya, a sole proprietor trading as Nova. It forms part of our Terms of Service.

1. Try before you pay

Every new workspace gets a 7-day free trial. No card is required to start it, and it does not convert into a paid plan by itself — nothing is charged unless you choose to subscribe. We recommend using the trial to confirm Nova fits your workflow.

2. 14-day money-back guarantee

If you subscribe to a paid plan and decide Nova is not for you, request a refund within 14 days of your first payment and we will refund that payment in full. You do not need to give a reason.

The guarantee applies to your first payment on a plan, monthly or annual, and it applies once per customer. Once the refund is issued, the subscription is cancelled and access ends.

3. Renewals and later payments

Subscriptions renew automatically. Payments after the first one — monthly renewals, annual renewals, added seats — are non-refundable, in full or in part, except where required by law or where section 5 applies.

You can cancel at any time from Settings → Billing in the app. Cancellation stops the next charge and takes effect at the end of the period you have already paid for; you keep full access until then. We do not pro-rate a partial period on cancellation, and unused seats or unused activity budget do not carry over or convert to credit.

We send a reminder before an annual plan renews. If a renewal genuinely caught you out and you have not meaningfully used the Service in the new period, write to us — see section 5.

4. How to request a refund

  1. Email hello@joinnova.ai from the address on your Nova account, with the subject “Refund request”.
  2. Include your workspace name and the invoice number or payment date. Telling us what did not work is optional but genuinely helps us.
  3. We reply within 2 business days and confirm whether the refund is approved.
  4. Approved refunds are issued by Nova (Shubham Maurya) through Razorpay Software Private Limited, back to the original payment method. Razorpay typically processes this within 5 to 7 business days, and your bank may take a further 5 to 10 days to show it.

Refunds are made in the currency of the original payment. We are not responsible for exchange-rate movements or fees your bank may charge.

5. Discretionary refunds and exceptions

Outside the 14-day window we will still consider a refund in good faith where:

  • you were charged in error, charged twice, or charged after cancelling — we always refund these in full;
  • a sustained outage or defect meant the Service was substantially unusable for a significant part of a billing period; or
  • you have a mandatory statutory right to a refund under the consumer law where you live, which this policy does not limit.

We will not normally refund where:

  • the account has been suspended or terminated for breach of our Terms of Service, including the acceptable-use rules;
  • a connected LinkedIn account was restricted by LinkedIn — this is a risk of automated outreach that we disclose plainly and cannot control; or
  • outreach did not produce the number of replies, meetings or deals you hoped for. We do not sell a results guarantee, and results depend on your market, offer and messaging.

6. Chargebacks

Please contact us before disputing a charge with your bank. A chargeback costs us fees and takes weeks to resolve, whereas an email usually settles it in a day. We may suspend an account while a chargeback is open.

7. Changes

We may update this policy. The version in force when you paid is the one that applies to that payment.

8. Service delivery

Nova is software delivered electronically — there is nothing physical to ship and no delivery charge. Access is activated on your workspace immediately once a subscription payment succeeds, at app.joinnova.ai, using the email address you signed up with. Your invoice is emailed by our Merchant of Record at the same time.

If access has not activated within 30 minutes of a successful payment, email hello@joinnova.ai — that is a fault on our side and we will either fix it or refund the payment in full, whichever you prefer.

9. Contact

Shubham Maurya (trading as Nova), Surat, Gujarat, India — hello@joinnova.ai · +91 7621069675.