Contact us
- Email — hello@joinnova.ai. Best for everything: bugs, billing, account changes, data requests.
- Phone — +91 7621069675 (IST business hours).
- A call — book a 30-minute slot if it is easier to show us than to describe it.
We aim to reply within one business day. Formal privacy and data-protection requests are answered within 30 days — the named contact is in the privacy policy.
What to include
Any of these turns a two-day thread into one reply:
- The email address on the account, and the workspace name.
- What you expected, what happened instead, and roughly when.
- A link to the lead, campaign or post it happened on.
- A screenshot — including the error text, not just the red box.
Common fixes
Slack alerts are not arriving
- Check a channel is selected in Settings → Connections → Company. Nova posts nothing until one is chosen.
- For a private channel, invite the bot to it (/invite @Nova) — Slack blocks apps from posting to private channels they are not in.
- Check the alert toggles. Reply alerts and approval alerts are separate switches.
- If someone removed Nova in Slack → Manage apps, the token is dead — reconnect from Nova. See the Slack app page for the full flow.
LinkedIn account disconnected
- LinkedIn ends the session after a password change, a checkpoint, or logging in from a new country. Reconnect from Settings → Connections.
- After reconnecting, check Lead Radar: an agent whose account was replaced needs the new account selected again before it will run.
Nothing is being sent
- Warm-up limits are per account and deliberately low for new accounts. A day with few actions is usually the safety governor doing its job, not a fault.
- Actions only run inside the working hours and timezone set on the account.
- Drafts and connection notes wait for approval. Anything sitting in review sends nothing until you approve it.
- An expired subscription stops all outreach — check Settings → Billing.
Billing, refunds and cancellation
Plans, invoices and cancellation all live in Settings → Billing inside the app. Refund terms are on the refund policy page; email us and we will process an eligible refund without an argument.
Security and abuse
Report a vulnerability or a suspected account compromise to hello@joinnova.ai with “SECURITY” in the subject. Please do not test against other customers' data, and give us a reasonable window to fix before disclosing.
Elsewhere
Outreach guides · Nova for Slack · Privacy policy · Terms of service · Open Nova